You need to enter 'Browse' dialog, type \ and the IP-address manually in the address bar and press Enter to browse the NAS.ĭisconnect your network drives that point to the NAS in Windows Explorer and map them back using your NAS` IP-address instead of NAS` name. Note that for automatically detected NAS devices Acronis True Image displays their IP-address below their name, but you should not click on the automatically detected NAS. Press Enter, enter credentials and select the desired folder on the NAS in the folder tree. Should you still encounter this error, use the following solutions: Method 1 - Use IP-address of the NAS.Īccess the NAS in Acronis True Image by typing \ followed by NAS` IP-address in the address bar of 'Browse' dialog.

Update Acronis True Image to the latest build available. Product behaviour has been reworked Acronis True Image New Generation and Acronis True Image 2017 Update 2 contain fixes for the issue. See these Microsoft articles for the detailed explanation:īuild 5534 of Acronis True Image and older versions used a workaround for this limitation, but we had to abandon it in the build 5554 due to a number of negative side effects it caused. Limitation of Microsoft Windows NT-based operating systems. Error ' Cannot find files and folders' when running a previously configured backup of files from a NAS to some other location.Error ' Failed to check credentials' when trying to run a previously configured backup to a NAS.Error ' Connection failed' when trying to configure a new backup task to/from a NAS or edit a previously created backup plan.However, when using Acronis True Image 2017 build 5554 you may observe the following errors: You are able to copy files back and forth to the NAS in Windows Explorer successfully.

Vci box locked.You have mapped a folder on NAS as a network drive in Windows Explorer.

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